Glitz Jewel Hut

Frequently Asked Questions

Find answers to common questions about orders, shipping, returns, and more.

Next Innov Limited

UNIT 1022A, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon

Do I need to register an account to place an order?

No, you don’t have to register an account — you can place an order directly as a guest. That said, registering an account lets you track your orders more easily and review your purchase history at any time.

Can I cancel an order at any time?

Yes. You may change or cancel your order within 24 hours of placing it. Please email us first at [email protected] so we can assist you as quickly as possible.

What payment methods do you accept?

We support multiple payment methods, with PayPal being our recommended and preferred option.

How can I get a receipt and track my order?

Once your order is confirmed, we will send you an email containing your purchase receipt and your tracking number.

Can I add items to an existing order?

Yes — as long as the items are being shipped to the same address and your request is made within 24 hours of purchase. Please contact [email protected] first and we will help you update your order.

How long does order preparation take?

During business days, we require 2–5 days to prepare your order for shipment.

How long does shipping take?

Delivery typically takes 10–20 business days, depending on your location.

How can I track my order?

After placing an order, you’ll receive a tracking number by email. You can also log in to your glitzjewelhut account and click “My Orders” to track your shipment.

Are duties and taxes included?

North America: All duties and taxes are included in the price shown.

UK & EU countries: These are VAT-free regions, so no tariffs are included in product prices.

How do I return or exchange a product?

Within 30 days of purchase, you may exchange or return products free of charge. After this period, we are unable to accept returns or exchanges.

To initiate a return or exchange, please contact us at [email protected] and let us know the reason for your request.

*Please provide your PayPal account for refunds. Processing may take several days.

How long do refunds take?

After receiving your return, we inspect the items in accordance with our return policy. If approved, refunds are issued via the original payment method within 5–7 business days.

Still have questions?

For any questions, please contact us at [email protected].

Need Further Assistance?

Our customer support team is ready to help.