✨ GlitzJewelHut · FAQ
operated by KNOWSLEY FURNITURE CENTRE LTD
Do I need to create an account to place an order?
No, registration is not required. You may checkout as a guest. However, creating an account lets you easily view your order history and track shipments in one place.
Can I cancel or modify my order after it is placed?
Yes — you can request changes or cancellation within 24 hours of purchase. Please email us as soon as possible at [email protected] with your order number, and we will assist you.
What payment methods do you accept?
We strongly recommend PayPal for its security and buyer protection. Other major credit cards are also accepted via our secure checkout.
How do I get a receipt and track my order?
Immediately after your purchase, we will send a confirmation email containing your receipt and a unique tracking number. You can also log in to your GlitzJewelHut account and visit “My Orders” to see real-time updates.
Can I add more items to an existing order?
Yes, if your original order was placed within the last 24 hours and the additional items are shipping to the same address. Please contact [email protected] with your order ID and the new items you wish to add.
How long does order preparation take?
We process orders during business days and typically need 2–5 business days to prepare your package for shipment.
How many days does delivery usually take?
Once shipped, delivery generally takes 10–20 business days depending on your location and customs processing.
How can I track my shipment?
You will receive a tracking number via email after your order ships. Use that number on our Track My Order page, or log in to your account and click “My Orders” for the latest status.
Are duties and taxes included in the price?
- North America: All duties and taxes are already included in the displayed price.
- United Kingdom & EU countries: These regions are VAT-free, so no tariffs are added to the product price.
What is your return / exchange policy?
We offer free returns or exchanges within 30 days of purchase — no questions asked. After 30 days, we cannot accept returns or exchanges. To start a return, contact us at [email protected] with your order number and reason. Please include your PayPal account email to speed up the refund process.
Note: Refunds may take a few business days to appear, depending on your financial institution.
Note: Refunds may take a few business days to appear, depending on your financial institution.
How long does a refund take to arrive?
Once we receive your returned package, our team will inspect the item(s) according to our return policy. After approval, we will notify you via email. Refunds are processed to your original payment method within 5–7 working days. If you have any questions, please reach out to [email protected].