Returns & Refund Policy
GlitzJewelHut is committed to a simple, transparent, and hassle-free returns experience.
30-Day Satisfaction Guarantee
We offer free full refunds or exchanges within 30 days of purchase. After 30 days, we are unable to accept returns or process refunds.
How to Initiate a Return
- Contact us at [email protected] within 30 days of your purchase.
- Include your order number and the reason for your return or exchange.
- Provide the PayPal account associated with your order for refund processing.
- Refunds may take 3–5 business days to process after approval.
Return Shipping Costs
| Situation | Shipping Responsibility |
|---|---|
| Incorrect or damaged items | We cover the return shipping cost |
| Change of mind (undamaged items) | Customer covers the return shipping cost |
| Multiple item returns | Please ship items together to avoid additional fees |
Return Requirements
- Items must be unused and in their original condition.
- All original packaging, tags, and labels must be included.
- Email your return tracking number to [email protected].
- Include the original proof of purchase with your return.
Important Notes
- We reserve the right to reject returns that do not meet our policy requirements.
- Processing may take up to 5 business days after we receive your return.
- Rejected items will be returned to the original shipping address.
- Please always contact our customer service team before returning any items.
Refund Status
If you have not yet received your refund, please try the following steps:
- Check your PayPal account for the incoming refund.
- Contact your financial institution, as processing times may vary.
- Email us at [email protected] and we will be happy to assist you.
Company Information
Next Innov Limited
UNIT 1022A BEVERLEY COMMERCIAL CENTRE
87–105 CHATHAM ROAD SOUTH
TSIM SHA TSUI, KL
Email: [email protected]