Shipping Policy – GlitzJewelHut
GJ
GlitzJewelHut
KNOWSLEY FURNITURE CENTRE LTD

Shipping Policy

We partner with FedEx, UPS and USPS to deliver your orders safely and efficiently. Please review the details below — we’re here to make your experience as smooth as possible.
📦 Shipping Partners & Holiday Notice updated

GlitzJewelHut works with FedEx, UPS and USPS to fulfil every order. During peak holiday seasons, shipping carriers experience significantly higher volumes, which may cause delays in delivery. We appreciate your patience and understanding.

We continue to process and ship orders within a few business days. Once your order is dispatched, we will send you a shipping confirmation with tracking details. Rest assured, we monitor every shipment closely.

⏱️ Estimated Shipping Times business days
🇺🇸 USA
Processing: 0–1 day
Shipping: 1–3 days
🌍 Other Countries
Processing: 0–1 day
Shipping: 1–3 days *
Delivery times are estimates and may vary depending on customs clearance and local postal handling. Each country has its own import regulations — we recommend contacting your local customs office for specific information about duties, taxes, and clearance procedures.
🛃 Customs, Duties & Taxes

In the rare event that import duties or taxes are applied to your order, these charges are the responsibility of the customer. We are not able to predict or prepay these fees, as they vary by country and order value.

⚠️ Important: Orders shipping to South America and the Russian Federation may experience extended delays due to customs processing and local shipping constraints. In some cases, delivery may take more than one month. We kindly ask for your patience during these exceptional circumstances.
💰 Shipping Cost

Yes — all-inclusive shipping is applied to every order. The shipping cost is already included in the final price you see at checkout. No hidden fees, no surprises.

🔍 How to Track Your Order

Once your order is placed, you will receive a tracking number via email. You can also track your order by logging into your GlitzJewelHut account and visiting “My Orders”.

Please allow 1–2 business days for the tracking information to become available after your order is dispatched.

📬 “Signed For” but Not Received?

If the tracking shows “delivered” but you haven’t received your package, please check:

  • Carrier scan error — the status may update correctly within the next business day.
  • Apartment / building deliveries — carriers sometimes leave packages with a neighbour, at the front desk, or in a mailroom. Please check around your building.
  • Still can’t locate it? — contact us immediately at [email protected] and our team will assist you.
🧾 Lost Packages & Resolution

If you have not received your package 60 days after it was shipped, please reach out to us at [email protected].

🔁 We will: resend your order at no extra cost, or issue a full refund — whichever you prefer.

Our goal is to make sure you receive your GlitzJewelHut pieces with care and reliability.

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