glitzjewelhut
KNOWSLEY FURNITURE CENTRE LTD
Returns & Refund Policy
We stand behind every piece. If you’re not completely satisfied, we’re here to make it right — simply and fairly.
30‑Day Free Returns & Exchanges core
We accept free full refunds or exchanges within 30 days of the purchase date. If 30 days have passed, we are unfortunately unable to offer a refund or exchange.
📬 How to initiate:
- Contact us via email at [email protected] and clearly state the reason for your return or exchange.
- We will do our best to accommodate your request. For refunds, please provide your PayPal account information — this helps us process your refund quickly.
- Refunds typically take a few business days to appear in your account once approved. We appreciate your patience.
Who pays for return shipping? shipping
✅ We pay (fault on our side)
If you receive an incorrect or damaged product, please contact customer service immediately. In these cases, we will cover the return shipping costs.
- If returning multiple items, please send them together in one package to receive a free return on all items.
- Returning items individually may incur additional shipping fees.
📦 You pay (change of mind)
If the product is in good condition and you are returning it for a change of mind or any other reason not related to a defect, the return postage costs must be borne by you.
- We recommend using a trackable shipping service for your protection.
Return & exchange requirements conditions
To ensure a smooth return or exchange, please follow these steps carefully:
- Contact us first — before sending anything back, email [email protected] to confirm your return or exchange.
- Provide tracking — include the return tracking number and a copy of the original receipt in your email.
- Items must be intact — products must show no signs of wear, damage, or depreciation.
- Original packaging — keep the original box, labels, and all tags in the same condition as when you received them.
- Ship all items together — if returning multiple items, please return them in one shipment to avoid additional charges.
After we receive your return timeline
- Once your return is received and inspected, we will send you an email confirmation.
- We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed — it may take up to 5 business days for the refund to appear, depending on your financial institution.
⏳ Haven’t received your refund yet?
- First, double‑check your financial institution account.
- Then contact your bank or payment provider — refunds often take a few extra days to post.
- If you’ve done both and still need help, email us at [email protected] and we’ll investigate.
✉️ Email: [email protected]
🏢 Company: KNOWSLEY FURNITURE CENTRE LTD
⏱️ Response time: 1–2 business days